Showcasing AI Innovation: Booker’s Successful Trial of Custom GPT for Product Information

At Envious Digital, we’re always pushing the boundaries of AI-driven solutions, and our latest collaboration with Booker is a perfect example of that commitment. Recently, we had the opportunity to host a trial demonstration of our advanced AI chatbot for Booker, showcasing how businesses can leverage AI to streamline their customer interactions and enhance product knowledge sharing – especially when it comes to complex data, like health and safety information for Mirius’ CleanPro range of chemical products.

The Goal: Seamless Access to Product Information

Booker, a company dedicated to offering a wide range of products, wanted to explore how AI could assist their clients by providing instant, accurate answers to enquiries about their product line, including safety data for Mirius’ CleanPro products. With clients often needing quick and precise details about the usage, handling, and safety protocols of such items, Booker knew that improving access to this information was key to enhancing customer satisfaction.

The Trial

Setting Up the AI Chatbot

Over the course of two days, we worked closely with Booker to set up and monitor the AI chatbot across six devices, all streaming simultaneously to provide an interactive experience for their team and clients. Prior to this setup phase, we ensured that the chatbot was integrated seamlessly with Booker database of Mirius’ CleanPro product information, enabling real-time responses to a variety of questions related to their catalogue.

Our team provided hands-on support throughout the process, ensuring that the chatbot was configured to answer both simple queries about products, such as which product to use in specific use cases, and more complex questions regarding health and safety protocols. Clients could ask things like “What is the safe storage temperature for this chemical?” or “Does this product contain any hazardous materials?” and receive immediate, accurate responses backed by the data we had imported.

The technical setup was powered by three totem style touchscreens with headphones and microphones, allowing customers to verbalise their queries and receive both a spoken, and written response by the Chatbot, whilst also have three iPads available for keyboard only users.

Multilingual

Booker have a wide range of customers from diverse backgrounds, so allowing them to interact with the Chatbot in their first language was something that they hadn’t yet been exposed to. The Custom GPT is powered with intelligence that can recognise the language that someone is speaking to it in, and will reply in the same language – even if that language changes during the same conversation.

Positive Feedback and Future Plans

The feedback from the trial was overwhelmingly positive. Booker’s team and their clients were impressed by the chatbot’s ability to handle detailed product queries with precision and speed, effectively cutting down on response times and reducing the need for manual lookups. By automating customer support in this way, Booker saw the potential for improving both customer satisfaction and internal efficiency when it came to Mirius’ CleanPro range of products.

As a result, we’re now in discussions with Booker about launching live chatbots across their website and support channels, allowing customers to have 24/7 access to Mirius’ CleanPro product information without the need for human intervention. Additionally, we are exploring ways to further enhance the chatbot’s capabilities, such as integrating it with other systems and databases to provide an even richer experience for users.

Looking Ahead: AI-Powered Customer Support

Our successful collaboration with Booker is just the beginning. We’re excited about the potential of AI chatbots to revolutionise how businesses handle customer enquiries – whether it’s providing instant answers about product details or managing complex data like health and safety regulations.

With this trial, we’ve demonstrated that AI is not only capable of handling these tasks, but it can do so at scale, across multiple devices, and with the ability to provide real-time, reliable information. The success of this trial has us looking forward to launching more live chatbots for businesses in various industries, helping them improve customer interactions and access to essential information.
Stay tuned as we continue to develop and deploy AI-powered solutions that transform the way companies engage with their clients and manage their operations.

Interested in learning more about how our AI chatbots can help your business?

Get in touch with us today to explore how we can tailor a solution to meet your needs.